Terms & Conditions
Return policy
We want you to be happy with your order—but as a small studio where everything is made by hand, we can only accept returns in specific cases.
Returns are accepted only if we’ve accidentally sent the wrong item (we’re only human—mistakes can happen!). If this happens, please email us at amfoorstudio@gmail.com, and we’ll make it right as soon as possible.
Terms and conditions
Amfoor keramiek studio
Aambeeldstraat 10 1021KB Amsterdam
Kvk-nummer: 94940339
BTW-nummer: 966943894B01
These terms and conditions apply to all agreements made via our webshop. By placing an order, you agree to these terms.
Prices and payment
All prices on the webshop include BTW
Payments must be made via the payment methods offered on the website, such as iDEAL, credit card, or any other available option.
Shipping
We aim to ship your order as soon as possible, but please keep in mind that we’re a small studio and everything is made with care.
Domestic orders usually arrive within 5–6 business days, though delays may occur depending on the situation.
International orders typically take 5–15 business days, but timing can vary depending on your location and customs.
Prefer to pick up your order in person? We’d love that. Just get in touch to arrange a studio pickup, and we’ll happily refund the shipping cost once it’s confirmed.
We always aim to send out orders as quickly as possible, but from time to time it might take a few days—especially during busy periods or depending on the number of orders and studio schedule.
Please be patient. We’re a small studio, and most of the work is done by just one pair of hands, with occasional help. Every piece is carefully packed, labeled, and shipped by us—one order at a time.
If there’s ever a delay in sending your order, we’ll be sure to let you know. Thank you for your understanding, and for supporting thoughtful, handmade ceramics.
We are not responsible for delays caused by factors beyond our control, such as shipping carrier delays.
Ownership
Ownership of the product will transfer to the buyer only once the payment has been made in full.
Liability
We are not liable by any damage caused by the customer. Ceramic products are fragile; please handle them with care during use and storage.
Warranty
Our products come with a statutory warranty. This means that a product must meet the expectations you can reasonably have, considering the nature of the product. If the product is defective, we will offer a solution in the form of repair, replacement, or a refund.
Complaints
Our products are handmade, meaning they may slightly vary from the product shown on the website in size, colour and shape. This makes each product unique.
Kiln Firing Disclaimer – Damage & Liability
1. Liability for Damage:
The customer is fully responsible for any damage caused to the kiln, kiln shelves, or elements due to:
• Use of incompatible or unsuitable clay or glaze materials
• Firing of work that is not completely dry (leading to explosions)
• Glaze drips or runs that fuse to kiln shelves or elements
2. Glaze Damage:
Any glaze that drips onto shelves or kiln elements may incur cleaning or replacement charges.
Replacement of kiln shelves or elements will be charged to the customer, starting from €55,00,-per shelf or €300 per element.
3. No Guarantee on Results:
While we fire with care and according to proper firing curves, we do not guarantee outcomes. Issues such as cracking, glaze defects, warping, or unexpected results are at the customer’s own risk. It is your responsibility to test clay and glaze compatibility beforehand.
4. Requirements for Work Submitted:
• All bisque ware must be completely dry (bone dry or leather hard)
• No glaze or oxides allowed on bisque work
• All glaze-fired pieces must have clean bottoms or be placed on stilts if needed
• Underglaze and slip-decorated pieces must be stackable or appropriately supported
5. Acceptance of Risk:
By using our kiln firing service, you agree to these terms and accept the risks associated with firing ceramic work.
Let me know if you want this in a printable format, need help writing a waiver form, or want to include this in a terms & conditions document.